"Create in real-time your customer experience while monitoring your customer journey"
Because increasing Customer Loyalty has become harder and harder, Customer Experience represents a major asset for companies.
Operational Excellence delivered is now a “must have” and has to be monitored constantly, as the individual level for every customer process.
With the multi channel world and its endless possibilities in the companies processes, customer expectations are rising and the “waiting time” is no more accepted.
Knowledge of your customer journey in real-time allows you to anticipate all possible events before they occur and will have a global impact on your profitability.
Companies will succeed or fail depending on their processes speed
Huge amount of digital Customer data makes now the possibility to track in real-time customer journey and act instantaneously.
ANALYZE YOUR JOURNEYS FROM THE CUSTOMER POINT OF VIEW AND SIMULATE YOUR PROFITABLE JOURNEYS
INCREASE YOUR CUSTOMER SATISFACTION
The 2 commitments of Livejourney
VISUALIZE AND MONITOR ALL YOUR CUSTOMER TOUCHPOINTS TO IDENTIFY ALL RISKS AND ANOMALIES
DISCOVER ALL YOUR OPERATIONNAL INEFFICIENCIES
PICK YOUR THEME !
"AND NOW DRIVE YOUR CUSTOMER JOURNEYS"
VISUALIZE, ANALYZE, OPTIMIZE
FLOWS AND PROCESSES
IN REAL TIME