CUSTOMER EXPERIENCE

CX

"Create in real-time your customer experience while monitoring your customer journey"

Because increasing Customer Loyalty has become harder and harder, Customer Experience represents a major asset for companies.

Operational Excellence delivered is now a “must have” and has to be monitored constantly, as the individual level for every customer process.

With the multi channel world and its endless possibilities in the companies processes, customer expectations are rising and the “waiting time” is no more accepted.

Knowledge of your customer journey in real-time allows you to anticipate all possible events before they occur and will have a global impact on your profitability.

Companies will succeed or fail depending on their processes speed

Huge amount of digital Customer data makes now the possibility to track in real-time customer journey and act instantaneously.

ANALYZE YOUR JOURNEYS FROM THE CUSTOMER POINT OF VIEW AND SIMULATE YOUR PROFITABLE JOURNEYS

INCREASE YOUR CUSTOMER SATISFACTION

2

The 2 commitments of Livejourney

VISUALIZE AND MONITOR ALL YOUR CUSTOMER TOUCHPOINTS TO IDENTIFY ALL RISKS AND ANOMALIES

DISCOVER ALL YOUR OPERATIONNAL INEFFICIENCIES

1

PICK YOUR THEME !

Contact Center

Journey

STORE Journey

WEB Journey

PATIENT Journey

CUSTOMER Journey

ALL

"AND NOW DRIVE YOUR CUSTOMER JOURNEYS"

VISUALIZE, ANALYZE, OPTIMIZE

BOTH YOUR

FLOWS AND PROCESSES 

 

IN REAL TIME

En voir plus

+18%

SATISFACTION RATE

(Overall satisfaction)

REDUCING CLIENTS LOOPS

-82%

MAJOR SUCCESS OBSERVED

MORE
SOCIAL

Livejourney is a software created by  Your Data Consulting. We created a revolutionary software which empowers you to monitor, anticipate, act on, and modify all journey in real time. We designed this software so you can make the right decisions at the right time.

12 rue d'aligre

75012 - Paris

FRANCE

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