Customer Experience

How can the Onboarding Process be enhanced?

PROOF OF VALUE

Review of the multichannel (call, email, retail visit) subscription workflow for 40,000 customers over 6 months in Salesforce

ROI FINDER

Livejourney roi finder

Real lead time between each interaction

Livejourney roi finder

Real % of non-compliant journeys

Livejourney roi finder

True number of lost prospects due to inefficiencies

ADD Solution ramp

Identify issues in the phygital journey in real time and at the individual customer level
Know in real time, customer by customer, any problem in their phygital journey
Proactively propose solutions in real time to customers

Procurement

How can the Purchase-to-Pay Process be audited and controlled?

PROOF OF VALUE

P2P journey modeling comprised of 500,000 invoices from the in-house Finance Information System

ROI FINDER

Livejourney roi finder

Identification of every anomaly in the process

Livejourney roi finder

Quantification of the real % of late payments

Livejourney roi finder
Understanding of the root causes of process violations

ADD Solution ramp

Daily use by financial controllers
Real-time scrutiny of billions $ of invoices and payments per year
Real-time detection of all anomalies (double payment, payment before delivery, etc.)

Maintenance

How can complex processes be coordinated and controlled?

PROOF OF VALUE

Processing of 400,000 maintenance orders in 1 site

ROI FINDER

Livejourney roi finder

First dynamic mapping of the whole process

Livejourney roi finder

Clear guidance for the optimization of the workforce

Livejourney roi finder

Automatic calculation of thousands of relevant KPIs

ADD Solution ramp

Daily platform for maintenance controllers in 1 site

Transportation

How can Train Regularity Commitment reporting be made automated and live?

PROOF OF VALUE

Analysis of 20,000 train journeys per day over the course of 1 year.

ROI FINDER

Livejourney roi finder
Automatic live reporting (instead of prior 1-month calculation)
Livejourney roi finder
Identification of all anomalies and root causes
Livejourney roi finder
New analytics (not available prior) for strategic infrastructure investments

ADD Solution ramp

Daily monitoring of 2 suburban train lines
Supervision of the entire train network inside and outside of Paris

Supply Chain

How can the Click-to-Ship Process be improved?

PROOF OF VALUE

Processing of the Click-to-Ship workflow for 15,000 sales

ROI FINDER

Livejourney roi finder

Non-optimized configuration of the Warehouse Management System

Livejourney roi finder

Real % of non-compliant journeys

Livejourney roi finder

True number of purchased goods not delivered

ADD Solution ramp

Monitor operations + WMS compliance in real time with accurate KPIs
Identify all inefficiencies in the delivery process in real time and at the individual customer level
Instantly communicate corrective actions to employees and vendors
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