The issue for this company was to decrease the rate of lost customer during the subscription process and/or the rate of detractors.
Livejourney is able to capture all interaction whether made by the customer or the company back office. Its dynamic and time-leaded mapping allows to see at a glance call reiteration, back and forth between different company services, and lead time.
Livejourney identifies the breaking events in the customer journey as well as in the back office processes.
of calls back