When a customer wants to subscribe to an offer, it is essential to make its customer journey as easy as possible, otherwise, he will be discouraged. The risk: a significant rate of lost customers and/or a high rate of detractors.
Livejourney is able to capture all interaction whether made by the customer or the company back office. Its dynamic and time-leaded mapping allows to see at a glance call reiteration, back and forth between different company services, and lead time.
80% of customers call the company to follow their subscription demand. 36% of them call more than twice. A follow-up service has been proposed to all customers.