Process Mining applied to Supply Chain

Click to ship

THE CHALLENGE

An e-commerce business wanted to reduce its click-to-ship delivery times. In a very competitive marketplace, it was discovered that customers wait to receive their first order before placing a second order.

THE SOLUTION

Livejourney data experts first created a global process view with a high level of detail of process events. Automated and back-office steps were even implemented in the data set. Livejourney identified bottlenecks and reworks in several events and at specific times during the week.

THE OUTCOME

Automated parts of the WMS were corrected and bottlenecks were addressed for specific warehouses and products. A predictive module has now been implemented to order to anticipate future deviations.

Warehouse management

THE CHALLENGE

A manufacturer wants to have a clear view of the day-to-day activities at a warehouse that must deliver all orders received before 11 am the same day, with a 6 pm cut-off. To avoid surprises, it also wants a predictive model for all warehouse activities.

THE SOLUTION

From WMS data, Livejourney selects all the micro events (picking, stocking, preparation, etc.) and creates a comprehensive and dynamic daily view of the warehouse processes. Predictive model implementation anticipates the daily 6 pm cut-off.

THE OUTCOME

Process monitoring helps to control warehouse operations by spotting potential delays and anomalies. Predictive model accuracy reaches almost 95%.

Retail supply chain

THE CHALLENGE

A large retailer had business KPIs spread across several tools and wanted to be able to track orders in its stores, from PO (ASN) to final delivery, using a single tool.

THE SOLUTION

Livejourney is able to gather data from various IT systems (PO, WMS and TMS) and provides a global process view with its Tower Control Module. Livejourney brings together all PPIs (Process Performance Indicators) and KPIs (Business) in a single place.

THE OUTCOME

Monitoring this process enabled the retailer to think about the next step: deploying a predictive tool for all orders, to anticipate reception of pallets and thereby avoid bottlenecks and long lead times.

International supply chain

THE CHALLENGE

A car manufacturer wants to track its deliveries from the factory to the dealership, to confirm that specific processes such as “fast delivery” and “path optimization” are complied with.

THE SOLUTION

Livejourney process analytics is able to display the various transportation pathways and compares theoretical ones to real ones by mapping different ports, roads, and factories, as well as all associated possibilities.

THE OUTCOME

Once compliance has been calculated, Livejourney detects non-compliant vehicles, roads, and times, all on a daily basis.

Process Mining applied to Supply Chain

Click to ship

THE CHALLENGE

THE SOLUTION

THE OUTCOME

1

3

1.2

Warehouse management

THE CHALLENGE

THE SOLUTION

THE OUTCOME

1

3

95%

Retail supply chain

THE CHALLENGE

THE SOLUTION

THE OUTCOME

1

1

Increased

International supply chain

THE CHALLENGE

THE SOLUTION

THE OUTCOME

1

1

80%